FAQ

| Americool Heating & CoolingAmericool Heating & Cooling

Air Conditioning


  • Why should I choose Americool Heating & Cooling for my AC installation?

    We are a family-owned and operated company with a team of licensed, bonded, and insured technicians. We have been serving the communities of Kuna, McCall, Nampa, and surrounding areas since 2017. Our team has extensive industry experience, and we are committed to providing reliable, professional service and transparent pricing. We also offer free estimates on replacements and free second opinions on major repairs.

  • What are the signs that I need a new AC system?

     It may be time for a new AC installation if you notice any of the following:


    • Your unit is 10-15 years old or older.
    • Your energy bills are steadily increasing without a change in usage.
    • You have inconsistent cooling or "hot spots" in your home.
    • The unit is "short cycling," or constantly turning on and off in short bursts.
    • Your system uses R22 refrigerant (Freon), which has been phased out due to environmental concerns.
    • The unit is making excessive or loud noises (rattling, grinding, humming).
    • Your home feels excessively humid even when the AC is running.
    • You are facing frequent and costly repairs.
  • What is the AC installation process like?

    We aim to make the process as seamless as possible. Our experienced team will handle every aspect of the installation. A typical process includes:


    • System Sizing and Selection: We will assess your home's specific needs, including size, insulation, and window exposure, to recommend the perfectly sized and most energy-efficient unit.
    • Removal of Old Unit: We will carefully remove and dispose of your old system.
    • Installation of New System: We will install the new indoor and outdoor units, connect the refrigerant and electrical lines, and ensure proper placement.
    • System Testing: We will test your new system to ensure it's operating at peak performance from day one.
    • Cleanup: We will clean up the work area, leaving your home just as we found it.
  • How long does an AC installation take?

    A standard AC unit replacement can often be completed in a single day, typically within four to eight hours. However, some jobs may take longer, extending into a second day, if they require significant modifications to ductwork, electrical upgrades, or a complete relocation of the unit.

  • What can I do to prepare for the installation?

    To help the installation go smoothly, we recommend:


    • Clearing the area around both the indoor and outdoor units.
    • Moving any furniture, rugs, or stored items that may be in the way.
    • Trimming back overgrown bushes or plants around the outdoor unit.
    • Keeping pets in a separate, secure area away from the work zones for their safety and to prevent distractions for the crew.
  • What is the typical cost of a new AC installation?

    The cost of a new AC installation can vary widely depending on factors such as the size of your home, the type of system you choose, and its energy efficiency rating. While we can't provide a flat rate without an on-site evaluation, we offer free estimates on replacements and financing options to help with your investment. We believe in straightforward, transparent pricing with no surprise charges.

  • Why is AC maintenance so important?

    Think of your air conditioner like your car—it needs regular tune-ups to perform at its best. Consistent AC maintenance is a proactive investment that offers numerous benefits:


    • Extended System Lifespan: Regular cleaning and lubrication reduce wear and tear on components, helping your unit last longer.
    • Enhanced Performance & Comfort: A well-maintained AC delivers consistent, powerful cooling, improving indoor air quality and humidity control.
    • Reduced Risk of Costly Breakdowns: Technicians can identify and fix minor issues like loose wiring or low refrigerant before they escalate into expensive emergency repairs.
    • Improved Energy Efficiency: A clean, well-tuned system operates at peak efficiency, using less energy to cool your home and lowering your monthly utility bills.
    • Preservation of Warranty: Many manufacturers require proof of professional annual maintenance to keep your warranty valid.

  • How often should I have my AC system maintained?

    We recommend a professional AC tune-up at least once a year, preferably in the spring before the summer heat arrives. This ensures your system is ready for the heavy cooling season and that any potential issues are addressed early.

  • What does a typical AC maintenance check include?

    Our comprehensive AC maintenance services are designed to optimize your system's performance and catch potential issues. A typical tune-up includes:


    • Inspecting and cleaning air filters.
    • Checking and cleaning evaporator and condenser coils.
    • Inspecting and clearing the condensate drain line.
    • Testing refrigerant levels and checking for leaks.
    • Lubricating moving parts (motors, bearings).
    • Checking electrical connections and voltage.
    • Testing thermostat calibration.
    • Inspecting fan blades and motors.
    • Assessing overall system operation and performance.
  • Is there anything I can do to maintain my AC system myself?

    Yes! The most important thing a homeowner can do is regularly check and change their air filter. A dirty filter restricts airflow, forcing your system to work harder and wasting energy. We recommend inspecting the filter every month and changing it as needed, typically every 1-3 months. It's also a good idea to keep the area around your outdoor unit free of debris, plants, and grass clippings to ensure proper airflow.

  • Do you offer maintenance plans?

    Yes, we offer maintenance plans designed to make regular service easy and affordable. These plans typically include two maintenance visits per year (one for your AC and one for your furnace), priority customer service, and discounts on parts and labor. Contact us to learn more about the specific benefits of our maintenance plans.

  • How do I know if I need AC repair?

    There are several common warning signs that your AC system may need professional repair. Call us if you notice any of the following:


    • Warm air blowing from your vents: This is a clear sign that your system isn't cooling properly. It could be due to a refrigerant leak, a failing compressor, or a thermostat issue.
    • Strange noises: While some noise is normal, grinding, squealing, banging, or rattling sounds often indicate worn-out parts, a failing motor, or loose components.
    • Unpleasant odors: Musty smells can signal mold or mildew growth in your ductwork or evaporator coil, while a burning smell could indicate an electrical problem.
    • Leaking water: Puddles of water around your indoor unit are a sign of a clogged condensate drain line, a frozen evaporator coil, or a cracked drain pan.
    • Increased energy bills: If your utility bills are suddenly much higher than usual without a change in usage, your AC may be working inefficiently.
    • Weak or inconsistent airflow: If air is not flowing strongly from your vents or if some rooms are hot while others are cool, it could be due to a clogged filter, a fan motor issue, or problems with your ductwork.
    • Frequent cycling: An AC unit that constantly turns on and off in short bursts is not operating efficiently and can lead to premature wear and tear.
  • My AC is not blowing cold air. What should I do before calling for service?

    Before you call for a technician, you can try a few simple troubleshooting steps:


    • Check your thermostat: Ensure it is set to "Cool" and the temperature is set low enough to trigger the system.
    • Inspect your air filter: A clogged, dirty filter is one of the most common causes of AC problems. Replace it if it's dirty.
    • Check your circuit breaker: The breaker for your AC unit may have tripped. Reset it by flipping it off and then on again. If it trips immediately, do not try to reset it again and call a professional.

    If these steps don't solve the problem, it's time to call us.

  • What is the typical repair process?

    When you call Americool for an AC repair, you can expect a prompt, professional response. Our process is as follows:


    • Diagnosis: Our certified technician will arrive at your home to thoroughly inspect your system and accurately diagnose the issue.
    • Transparent Quote: We will explain the problem to you in clear terms and provide an upfront, flat-rate price for the repair. You will know the cost before any work begins.
    • Repair: With your approval, our technician will perform the necessary repairs using quality parts and industry best practices.
    • Testing: We will test your system to ensure it's functioning correctly and efficiently.
  • Do you offer emergency AC repair services?

    Yes, we understand that AC issues don't always happen during business hours. We offer prompt and reliable service to get your AC back up and running as quickly as possible.

  • Can you repair all brands and models of AC systems?

    Our technicians are highly trained and experienced in diagnosing and repairing all major makes and models of residential and commercial air conditioning systems.

  • I was given a quote from another company. Do you offer second opinions?

    Yes, we offer free second opinions on major repairs. We believe in providing honest and transparent service, and we are happy to give you a detailed, unbiased assessment to help you make the best decision for your home and budget.


Heating


  • What are the signs that I need a new furnace or heating system?

    There are several key indicators that it might be time to replace your heating system. You should consider a new installation if you notice:


    • Age of the system: If your furnace is 15-20 years old or older, its efficiency has likely declined significantly.
    • Rising energy bills: An unexplained increase in your heating costs could mean your system is working harder to produce the same amount of heat.
    • Inconsistent heating: "Cold spots" or uneven temperatures in different rooms of your home are signs that your system is no longer distributing heat effectively.
    • Strange noises: Loud grinding, banging, squealing, or rattling sounds can indicate worn-out parts or a failing motor.
    • Yellow pilot light (for gas furnaces): A healthy pilot light should be blue. A yellow or flickering flame can indicate incomplete combustion, which is a serious safety risk and could produce carbon monoxide.
    • Frequent and costly repairs: If you're constantly calling for repairs and the cost of fixing your old unit is approaching half the cost of a new one, a replacement is often the more economical choice.
  • What are the benefits of installing a new heating system?

    Upgrading your heating system offers a range of benefits that go beyond just staying warm:


    • Improved Energy Efficiency: Modern furnaces have significantly higher efficiency ratings (AFUE) than older models, which can lead to substantial savings on your monthly energy bills.
    • Enhanced Comfort: A new, properly sized system provides more consistent and reliable heat, eliminating cold spots and improving overall home comfort.
    • Better Indoor Air Quality: Newer systems often have advanced air filtration, which helps to reduce dust, allergens, and other contaminants in your home's air.
    • Increased Safety: New systems are equipped with modern safety features and do not pose the same risks as older units with potential issues like a cracked heat exchanger.
    • Long-Term Savings: While a new installation is an investment, the reduced energy costs and lower risk of expensive breakdowns can save you money for years to come.
  • What is the heating installation process like?

    Our process is designed to be smooth and stress-free. Our certified technicians will:


    • Assess Your Home's Needs: We will evaluate your home's size, layout, and insulation to determine the right size and type of heating system for maximum efficiency and comfort.
    • Provide a Free Estimate: We will give you a detailed, transparent quote for the cost of the new system and installation. We also offer free second opinions on major repairs.
    • Professional Installation: Our team will carefully remove your old unit and install the new furnace, ensuring all connections and components are correctly installed and meet safety standards.
    • System Testing: We will test your new heating system to confirm it is running at peak performance before we leave.
  • Do you offer financing for new heating installations?

    Yes. We understand that a new heating system is a significant investment. We offer flexible financing options with approved credit to help you get the comfortable and energy-efficient system you need. We are happy to discuss the available plans with you during your free estimate.


  • How long does a typical furnace installation take?

    A standard furnace replacement can usually be completed in a single day, minimizing disruption to your home. The exact time depends on the complexity of the job, such as whether new ductwork or electrical modifications are needed.

  • Why is it important to have my heating system professionally maintained?

    Regular maintenance is a proactive step that protects your investment and ensures your home stays warm and safe all winter. Benefits include:


    • Safety: A professional tune-up includes a safety inspection of the heat exchanger and other components to prevent dangerous carbon monoxide leaks.
    • Improved Efficiency: A well-maintained system runs more efficiently, reducing its workload and lowering your monthly energy bills.
    • Reduced Breakdowns: Technicians can identify and fix minor issues like loose wiring or a dirty flame sensor before they turn into costly, inconvenient breakdowns on a cold winter night.
    • Extended Lifespan: By reducing wear and tear on components, routine maintenance can add years to the life of your furnace or heating system.
    • Warranty Compliance: Many manufacturers require proof of professional annual maintenance to keep your warranty valid.
  • How often should I schedule a professional heating maintenance check?

    We recommend a professional heating tune-up once a year, ideally in the fall before the heating season begins. This ensures your system is clean, safe, and ready to handle the cold weather.


  • What does a typical heating maintenance check include?

    Our comprehensive heating maintenance service is designed to optimize your system's performance and safety. Our technicians will:


    • Inspect and clean the burner and ignition assembly.
    • Check and test for carbon monoxide leaks.
    • Inspect and clean the heat exchanger.
    • Test and calibrate the thermostat.
    • Check and lubricate the blower motor and other moving parts.
    • Inspect all electrical connections and components.
    • Test the system's startup and safety controls.
    • Check and replace the air filter if needed.
  • What can I do to help maintain my furnace myself?

    The most important thing a homeowner can do is regularly check and change their air filter. A dirty filter restricts airflow, making your system work harder and reducing its efficiency. We recommend inspecting it every month and changing it every 1-3 months, or more often if you have pets or a large family. You should also ensure that the area around your furnace is clear of dust, debris, and any flammable items.

  • Do you offer maintenance plans?

    Yes, we offer maintenance plans designed to make it easy and affordable to keep your system in top condition. Our plans typically include regular tune-ups, priority service, and discounts on parts and labor. Contact us to learn more about the benefits of a maintenance plan.


Heating Repair


  • What are the common signs that my heating system needs repair?

    If your heating system isn't working as it should, there are a number of signs to look for. You should call for professional repair if you notice:


    • No heat or insufficient heat: This is the most obvious sign. If your furnace or heat pump isn't producing any heat, or the air coming from the vents is cool, it's a clear signal that something is wrong.
    • Strange noises: While some noise is normal, loud grinding, squealing, banging, or rattling can indicate a serious problem with a failing motor, a worn-out component, or a cracked heat exchanger.
    • Unpleasant odors: A musty or dusty smell is common when a furnace is first turned on, but persistent burning smells or a smell of rotten eggs (which could signal a gas leak) require immediate attention.
    • Frequent cycling (short cycling): If your heating system turns on and off frequently in short bursts, it's operating inefficiently and causing unnecessary wear on the components.
    • Rising energy bills: A sudden increase in your heating costs without a change in usage often means your system is struggling to heat your home and is losing efficiency.
    • Yellow pilot light: For gas furnaces, the pilot light should be a steady blue. A yellow or flickering light can be a sign of incomplete combustion, which is a serious safety hazard and could be producing carbon monoxide.
    • The blower runs constantly: If the blower fan keeps running even after the heating cycle has ended, it could be a sign of a malfunctioning thermostat or a fan limit switch issue.
  • My furnace isn't working. What should I check before I call a professional?

    Before you call for a service technician, you can try a few simple troubleshooting steps:


    • Check your thermostat: Ensure it's set to "Heat" and the temperature is set high enough to activate the system. Also, check the batteries if it's a digital thermostat.
    • Inspect your air filter: A clogged, dirty filter can severely restrict airflow and cause your system to overheat and shut down. Replace the filter if it's dirty.
    • Check the circuit breaker: The breaker for your furnace may have tripped. Reset it by flipping it off and then on again. If it trips again immediately, do not try to reset it and call a professional.
    • For gas furnaces, check the pilot light: If your furnace has a pilot light, check to see if it is lit. Follow the manufacturer's instructions to safely re-light it if it is out.
    • If these steps don't resolve the issue, it's time to call Americool for a professional diagnosis.
  • Do you offer emergency heating repair services?

    Yes, we understand that a broken furnace can be an urgent problem, especially during a cold Kuna winter. We offer emergency services to get your heat restored as quickly as possible.

  • Can you repair all brands of heating systems?

     Our technicians are licensed, bonded, and insured, and are highly trained to diagnose and repair all major makes and models of residential heating systems, including gas furnaces, heat pumps, and electric furnaces.

  • What is the typical heating repair process?

    When you call us for a repair, we'll follow a clear, professional process:


    • Diagnosis: A skilled technician will arrive promptly to inspect your heating system and accurately pinpoint the source of the problem.
    • Transparent Quote: We will explain the issue and provide a clear, upfront price for the repair. We believe in transparent pricing with no hidden fees.
    • Repair & Testing: With your approval, our technician will perform the necessary repairs using high-quality parts and then test the system to ensure it's operating safely and efficiently.
  • I was given a quote from another company. Do you offer second opinions?

    Yes. We are committed to honest and fair service. We offer free second opinions on major repairs to ensure you have all the information you need to make the best decision for your home.